(224) 300-0576 [email protected]

General Policies, Terms & Conditions

Legal Stuff

Our services are not intended as a replacement for medical attention.
Please see your healthcare professional if you are seeking medical and/or mental health advice or treatment.

    Refund Policy:

    We have a strict 24-hour cancellation policy. Cancellations must be made 24 hours before your scheduled session, or you will be charged for your session.

    If you cancel a pre-paid session more than 24 hours prior to your session and do not wish to reschedule, you have two options:

    1. The first option (recommended) is to receive a session certificate or credit good for one year. The certificate is transferable, so keep it for yourself or gift it.
    2. The second option is to request a refund; however, please note that ALL REFUNDS ARE SUBJECT TO A 3.1% SERVICE FEE WITH NO EXCEPTION.

    Additional Details:

    • If Debra needs to cancel a session, it will be rescheduled at your convenience.
    • Refunds will not be issued after a reading session is complete.
    • No refunds will be provided for gift certificates or the purchase of multi-session packages under any circumstances.
    • No refunds will be issued for in-person meditation workshops.
    • Teleseminars, special events, and workshops have a no-refund policy for any reason. If you cannot attend a registered event, you will receive a link to download the class recording.

    Cancellation/No-Show Policy:

    • SpiritLightInsight has a strict cancellation policy requiring at least 24 hours’ notice.  All cancellations must be made at least 24 hours before your scheduled appointment time. You will be charged in full for your session if you cannot provide this notice.
    • If you do not show up for your scheduled appointment, you will be charged in full for the session.
    • Emergencies will be taken into consideration on an individual basis.
    • The cancellation and no-show policy does not apply to workshops or special events. Workshops and special events are non-refundable for any reason. You will receive a recording if you cannot participate in the live call.

    Availability:

    • Sessions are by appointment only and scheduled in advance using my online scheduler with a minimum of 2 hours’ notice.
    • Please contact me if you do not see a convenient day and time for your session. I may have other times available.

    Payments:

    • You have the option to reserve with a credit card or pay for reading sessions at the time of booking.
    • All workshops and special events are pre-paid via Square Up. If you need additional payment options, please contact me.
    • Workshop and special event fees are non-refundable for any reason.
    • Upgrades to your session are charged immediately after the session is complete by agreement.

    Privacy & Confidentiality:

    • Your privacy is respected and valued.
    • Discretion is guaranteed, and personal information is kept secure.
    • All sessions are private and confidential.
    • Your information will never be sold or exchanged for any reason.

    Session Recordings:

    • You have the option to record your session at no additional charge.
    • The recording of your session is for your personal use only and will be sent exclusively to the email address provided to Debra at the time of scheduling.
    • Session recordings are private and confidential. They are not downloaded by Debra or any other individual or entity and, for privacy reasons, will only be retained in archives for 30 days.

    Multi-Session Healing Packages, Programs, and Partnerships:

    • Multi-session packages are non-refundable. These packages and programs are designed to be scheduled and used within the listed time frame. They expire two (2) weeks after the end date of the package, except by prior agreement. Debra will consider emergency situations and may extend the package expiration at her discretion.
    • BOGO offers are transferable and expire 2 months from the purchase date. After 3 months, any unused sessions will revert to their original value (i.e., 1 @ $180 plus 1 @ $90), and you will receive an in-house credit that can be applied toward your next appointment.
    • The cancellation/no-show policy applies to all scheduled sessions.
    • VIP On the Go package credits cannot be applied toward other services.
    • Clairvoyant 1-1 Mentoring is a 4-month clairvoyant program that can be repurchased for up to a year. As a monthly commitment, it’s your responsibility to schedule your appointments each month. This program is not based on the number of sessions per month; therefore, it is at Debra’s sole discretion to extend the commitment for any unused sessions. Once sessions are scheduled, they are subject to the cancellation and no-show policy listed above.
    • The Personal Empowerment Program, also known as the PEP healing intensive partnership, is designed to be completed within the stated timeframe, i.e., 2 weeks = one 90-minute session each week for two weeks; 4 weeks = one 90-minute session per week for four weeks, etc. (This may be extended by mutual agreement at Debra’s discretion.)
    • If you are unable to complete the PEP mentoring program or choose not to proceed, you will receive an in-house credit for the total number of unused sessions. Please note that PEP mentoring multi-session packages are discounted; therefore, any unused session credits are valued at $180, reflecting their true worth. Each session credit may be applied toward a 60-minute PEP session or a 60-minute reading until you have utilized all remaining appointments.